Disney Customer Service

I just had to put a small post about the AMAZING Disney customer service. Besides being super friendly, helpful and fun - we had several experiences where they helped us out- so our vacation was one of the most amazing ever! First- we lost our park tickets -AAAAAh! After searching everything- we went to the ticket counter- and they completely replaced them because they keep a record of all tickets sold, each ticket is electronic, and the computer keeps track of what was used on the ticket. All we needed was our receipt from the purchase, or the credit card we used to buy them. Phew. This is why you never buy park tickets from anyone but Disney! when I worked at the ticket turnstyles at Disneyworld, I felt bad when someone came with a ticket they got from someone who scammed them. Don't believe the signs that say "Disney Tickets for $5!" We could do nothing to help them.

The next experience was we bought a water sprayer/fan to keep our kids happy in the blistering heat ($17 was worth it for happier kids). After several days of constant use, the same day the batteries ran out, it got crunched in the backpack and part of it broke. We showed it to the nearest vendor who was selling them- and they just handed us a brand new one! Not only that- but they made sure the batteries were working and the water inside was cold. I am so glad we bought the cool one from the park instead of the cheapy wal mart one, even though it cost less (I saw several people fiddling with the wal mart ones- they didn't work well).

Now to our most recent experience- we got home and realized Cynthia had lost the Minnie Mouse hat that we bought her- on our last day at EPCOT. So we called their lost and found- and they are mailing us the hat at no cost to us! I thought it was a long shot since I saw tons of kids wearing the same hat- how would they be able to tell it was ours. At the very least I thought we would have to pay to have it mailed to us. Well- that's Disney Service for you!